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Pink Sugar

How this works...

Ordering is as easy as pie... well, in our case CAKE!

 

1. View our menu & pricing by clicking on the delivery menu tab.

2. Submit your order using the form below.

3. Pay your $25 date hold fee, you will automatically be re-directed.  This amount is deducted from your final balance.

4. Wait for an email from us! All orders are manually confirmed so this can take up to 72 hours. 

 

Emails come from clientservices@sammicakesflorida.com so if it's been more than 72 hours since your order was submitted, please search your email & spam using the email address above.

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Please note:​

LAST MINUTE ORDER CUT-OFF TIMES:

For Tuesday or Wednesday deliveries - Sunday 6pm EST

For Friday or Saturday deliveries - Wednesday 6pm EST

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We accept orders 1 year in advance & you are always welcome to add to your order as seasonal & new menu items are added, just send an email!

 

Deliveries are available:

Tuesday, Wednesday, Friday, & Saturday mornings.

 

All deliveries are typically completed by 6am to "drop & go" hotels/resorts - these are resorts that hold orders for their guests.  â€‹

 

Local pick-ups are scheduled between 8am-10am.​

 

"Off Property" deliveries (where we have to meet you with your order) are scheduled in 30 minute increments between 9-11am

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Delivery fees:

Delivery fees range from $20 - $25 & vary depending upon location & whether your resort/hotel will hold the order.

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We deliver to all locations within 25 miles of zip code 34714!

 

*IMPORTANT*

We do have a minimum order requirement:

$35 for the Central Florida Tourism District

$50 for everywhere else.

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We are currently booking through February 2027!

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Last minute availability:

All dates with an X are FULL​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

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Availability is subject to change as orders come in and are confirmed as the calendars are NOT interactive.

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Submit an order with SammiCakes!

Name of person ordering*

Phone Number*

Email Address*

Are you celebrating anything special?

Name on resort/hotel reservation (if different than person ordering)

Resort Reservation/Confirmation Number

Guest phone number (if different from person ordering)

What date (in the morning) would you like to eat your treats?

If your ideal delivery date isn't available, please list any other date(s) that you can accept a delivery (in order of preference).

Item(s) to order*

Please list any allergies*

If you have an allergy, Can you have items made in the same facility?  We are NOT an allergen-free kitchen.

Select an option

Please select the preferred payment method for your remaining balance.  Your date hold fee is paid via credit card.

If ordering a box, please choose the number of people being served

Select an option

Order Details - This is where you will put quantities, flavors, theme, name, sprinkle choice, etc.

Would you like to contribute to the Sammi Shares Project?

Select an option

If you chose yes above, Please select the Sammi Shares donation amount

Your order form has been submitted successfully! We will reach out via email shortly.

Terms & Conditions

 

Thank you so much for choosing SammiCakes & Cookies for your vacation or special occasion!

I truly appreciate you supporting my small, family-run business.

 

Please read the following policies carefully. By placing an order, you acknowledge and agree to all terms below.

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Order Confirmation

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Submitting an online order form does not guarantee confirmation.

 

Your order is only confirmed once:

  1. You receive your order confirmation email, and

  2. Your $25 date hold fee has been paid.

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If you have not received a confirmation within 72 hours:

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Date Hold Fee

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The $25 date hold fee:

  • Is ONLY refundable if we are fully booked or closed for your requested date.

  • Is taken off your total balance once order confirmation is sent

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The date hold fee covers our cost of processing your order form & also reserves your production space and prevents other customers from booking that date once confirmed.

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Final Payment

Final payment is due 14 days prior to delivery.

 

We do not send balance reminders. All due dates are listed in your confirmation email. Please set a personal reminder.

 

If payment is not received:

 

  • 14 days prior: A $25 late fee is added automatically

  • 7 days prior: Order is subject to automatic cancellation with forfeiture of date hold fee

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We do not send payment confirmations. If you have proof of payment, you are considered paid unless contacted by us.

Payments made after cancellation:

  • Are subject to a $15 processing fee

  • Do not guarantee reinstatement of your order

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Cancellation Policy

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  • Cancellation after order submission: Date hold fee forfeited

  • Cancellation within 14 days: 50% of order total non-refundable

  • Cancellation within 72 hours: 100% non-refundable

 

Cancellation notice is immediate and final.

These policies apply to all circumstances including illness, emergencies, travel issues, weather, Acts of God, etc.

 

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Date Transfers

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Date transfers may be requested for a $10 administrative fee.

 

To qualify:

 

  1. Request must be made 7+ days before delivery

  2. Order must be paid in full

  3. New date must be within 6 months of original date

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Date transfers are not guaranteed and are dependent on availability.

Orders are non-transferable to another person.

 

Refund Policy

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Refunds are only issued if we are unable to fulfill your confirmed order due to circumstances on our end.

 

We do not offer refunds for:

 

  • Taste preferences

  • Substitutions

  • Design variations

  • Incorrect delivery date chosen by customer

  • Incomplete order form information

  • Buyer’s remorse

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If there is an issue with your order, you must notify us within 24 hours of delivery. After 24 hours, we are unable to offer refunds or re-delivery.

 

Refund processing time: 3–5 business days (Monday–Friday).

 

Filing a dispute or chargeback before this window may result in deduction of processing fees from any eligible refund.

 

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Delivery & Pickup

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Once items leave our possession, we are not responsible for improper storage or handling by guests or resort staff.

 

If delivery is attempted but cannot be completed due to:

 

  • Resort unable to locate reservation

  • Resort refusal to hold

  • Guest changed resorts without notifying us

  • Guest unavailable

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Every attempt will be made to contact you.

If we are unable to reach you, the order will be returned to the bakery.

If time allows for re-delivery, an additional delivery fee will apply and must be paid prior to reattempt.  

You must also meet in person to accept your delivery at a mutually agreeable time.  

If unable to meet in person or we can not reach an agreeable time, your order will be donated & no refund will be issued.

 

We do photograph all deliveries upon completion.

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Allergies

 

 

Products are not made in a nut-free kitchen. Cross contamination is possible.

 

All known allergens must be listed on your order form.

 

By placing your order, you acknowledge and accept the inherent risks of cross contamination and agree that SammiCakes & Cookies is not liable for any allergic reaction, injury, illness, or death resulting from consumption of our products.

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Right to Refuse Service

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We reserve the right to refuse service.

 

If a customer threatens, harasses, intimidates, or behaves abusively toward our team, the order will be canceled immediately without refund.

 

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Handmade Disclaimer

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All products are made by hand. Variations in appearance are normal and expected.

 

 

Thank you again for supporting my small business. I am truly honored to be part of your special moments!

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